Salon Information
We want your visit with us to be enjoyable! Here are some of our Salon information we would like to share so you are in the know.
Cancellation Policy
From time to time "life happens," and we aim to be compassionate in such situations. We greatly respect our Service Provider's time and talent and missed reservations negatively impact our professionals' earnings and will be handled in the following way.
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Any advance notice is greatly appreciated for canceled or rescheduled reservations and will not be held against your future reservations.
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Missed Reservations: We've saved your preferred reservation time specifically for you! Please let us know ASAP if you can't make it so we can adjust things on our end. In the event we don't hear from you, it will count as a "missed reservation". After (2) missed reservations in six months, a 50% fee of the last missed service will be applied to your account. This fee must be paid before booking a new reservation. Online reservations won’t be accepted until the fee is settled.
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Same Day Cancellations: Again, any notice is acceptable to us, this simply helps us accommodate other guests. After (3) same-day cancellations or last-minute changes within six months, your service provider may decline future reservations. They may however recommend another professional with more flexible availability.
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Respect: Cancellations are a 2 way street! If you feel inconvenienced by our Service Provider, contact management and we will review your reservation history. We value your feedback and aim to address any issues you may have experienced.
Other Information
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Retail Returns: Returns accepted with receipt within 7 days for store credit only.
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Reward Points: Earn 1 point per $1 spent. Points are redeemable on products or services and do not expire with account activity every six months.
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Children: Allowed by appointment only. For safety, children cannot accompany you during services.
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Returned Checks: $35 fee for returned checks. Future checks require a credit card on file.
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Etiquette: Please maintain respectful conversations to ensure a comfortable environment for all.